Returns and Refunds Policy

At EcoFlow, we stand behind the quality of our sustainable energy solutions and offer a 30-day return window for all electronics in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or log into your account portal to submit a return authorization request with your order number.

• 2.
  Pack Your Device

  Securely place the product in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.